"Every one of our people is an asset not only to our company, but more importantly to our customers," ETSI President Mr. CJ Castro said. With the consistent formal and practical trainings ETSI personnel undergo, their expertise in new technologies has nowhere to go but up. Along with the trust and reliability customers have experienced in doing business with the company, quality service is already synonymous to the ETSI name. "Proof to this confidence customers have in our company is the deployment of our specialists in several critical projects abroad. Locally, one prestigious client gave us the highest classification given to a contractor last year for our re-accreditation for another three years," he added.

Recently, a new organization business blueprint was launched to further stress the company’s definition of quality service. "This will be a customer-centric approach to focus on their distinct needs from bid to actual service delivery," Mr. Castro stated. "A team of experts will exclusively handle every step and aspect of the customers’ requirements to ensure that only the highest quality of service is being performed," he concluded.

This business transformation will make each ETSI employee directly responsible to satisfy even the most stringent needs of customers. A challenge ETSI must take on to uphold its Mission and Vision.